Privacy Policy

Last Updated: 10 September 2026

Dwarka Sri Ramlila Society (Regd.) (“Society”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage personal information when you use the Dwarka Sri Ramlila Society website, mobile application, and related digital services (collectively, the “Services”).

1. Information We Collect

We may collect information that you voluntarily provide while using our Services, including your name, email address, mobile number, date of birth, postal address, account information, and other contact or profile information.

When you apply for or renew a membership, we may collect information necessary to process, verify, and administer your membership. This may include your photograph, identity proof, membership information, and other details submitted as part of the application or renewal process.

When you make a membership payment, donation, or other transaction, we may maintain relevant transaction information such as the amount, transaction reference, payment status, date, and receipt details. We do not directly store sensitive payment credentials such as your complete card details, CVV, UPI PIN, or online banking password.

If you contact us, submit feedback, or communicate with the Society through our Services, we may collect the information you voluntarily provide as part of that communication.

2. How We Use Your Information

We use personal information only where reasonably necessary for operating and providing our Services. This may include creating and managing user accounts, processing membership applications and renewals, verifying and administering memberships, processing payments and donations, providing membership cards and receipts, responding to enquiries and feedback, sending relevant service-related communications, maintaining administrative records, improving our Services, and protecting against misuse or fraud.

3. Payments and Donations

Payments and donations made through our Services may be processed using authorized payment service providers. Information necessary to complete and verify a transaction may therefore be processed by the relevant payment provider in accordance with its applicable privacy and security practices.

We may retain appropriate transaction, payment, donation, and receipt records where necessary for accounting, reconciliation, administration, fraud prevention, legal, or regulatory purposes.

4. Sharing of Information

We do not sell or rent your personal information.

Personal information may be accessible to authorized Society personnel and trusted service providers only where reasonably necessary to operate our Services, provide requested functionality, process transactions, administer memberships, maintain security, comply with applicable law, or protect the rights and interests of the Society and its users.

We may also disclose information where required by law, regulation, legal process, or a lawful request from a competent authority.

5. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our Services, and to satisfy legitimate administrative, accounting, legal, security, or regulatory requirements.

Certain membership, transaction, donation, payment, receipt, accounting, or similar records may need to be retained even after an account is deleted where such retention is reasonably necessary or required by applicable law.

7. Account and Data Deletion

Users who have created an account may request deletion of their account and eligible associated personal information through the account deletion option available within the mobile application. A deletion request may also be initiated or information about account deletion may be accessed through our Account Deletion page:

www.dwarkaramlila.com/delete-account.php

Following a valid deletion request, eligible personal information associated with the account will be deleted or anonymized, as appropriate. Certain information may be retained where reasonably necessary for legal, accounting, transaction, security, fraud-prevention, dispute-resolution, or legitimate record-keeping purposes.

8. Children's Privacy

Our Services are not directed toward children for the purpose of independently collecting personal information where parental or guardian consent is required by applicable law. If we become aware that personal information has been collected from a child without any consent required by law, we will take appropriate steps to address the matter.

9. Your Rights and Choices

Subject to applicable law, you may contact us regarding access to, correction of, or deletion of eligible personal information associated with you, or to raise any question or concern regarding the handling of your personal information.

We may request reasonable verification before acting on certain requests in order to protect accounts and personal information from unauthorized access, alteration, or deletion.

10. External Links and Services

Our website or mobile application may contain links to websites, videos, social media platforms, payment services, or other services operated by third parties. Their privacy practices are governed by their respective policies, and we are not responsible for the privacy practices of independent third-party services.

11. Service Communications

We may use the contact information provided by you to send communications related to your account, membership application, membership status, transactions, receipts, important service information, or other interactions you initiate with the Society.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, practices, or applicable requirements. The latest version will be published on this page together with the updated date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Dwarka Sri Ramlila Society (Regd.)
Gokul Garden, Sector 7, Dwarka
New Delhi – 110075, India

Email: info@dwarkaramlila.com
Website: www.dwarkaramlila.com